Welcome to We Love Scarf. By using our website and placing an order with us, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
General
- This website is operated by We Love Scarf, based in Melbourne, Australia.
- By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.
- We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page for updates.
Products
- We take care to ensure that product descriptions, images, and pricing are accurate. However, slight variations in colour or detail may occur due to monitor settings or photography.
- All products are subject to availability. If an item is sold out, we will notify you promptly and issue a refund if payment has been made.
Pricing and Payment
- All prices listed on our website are in Australian dollars (AUD) unless stated otherwise.
- Payment must be made in full at the time of purchase. We accept secure payments through trusted gateways including Credit Card, PayPal, Afterpay, and other available methods.
- We reserve the right to change pricing at any time, but confirmed orders will not be affected.
At We Love Scarf, your satisfaction matters to us. If for any reason you are not happy with your purchase, we offer a 7-day return policy.
Returns
To be eligible for a return, your item(s) must be:
- In their original condition
- With all tags attached
- Unworn, unwashed, and unstained
For change-of-mind returns, customers are responsible for covering the return postage fee.
Once your return has reached our warehouse and been inspected, your refund will be processed to your original payment method within 7 business days.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
This allows us to evaluate the issue and resolve it as quickly as possible.
Exchanges
The fastest way to secure the item you want is to:
- Contact us regarding your return
- Send back the original item
- Once the return is accepted, place a new order for the replacement item
Refunds
Once we have received and inspected your return, we will notify you by email regarding the approval status of your refund.
- If approved, the refund will be issued via your original payment method within 7 business days.
- Please note that it may take additional time for your bank or credit card provider to process the refund after we have issued it.
Disclaimer
We do our best to ensure that images and colours on our website are displayed as accurately as possible. However, slight variations may occur due to differences in individual screen resolutions or monitor settings.
Shipping and Delivery
- We aim to dispatch all orders promptly once payment is received.
- Delivery times are estimates only and may vary depending on location and circumstances beyond our control.
- We are not responsible for delays caused by postal or courier services.
Intellectual Property
- All content on this website, including images, logos, text, and design, is the property of We Love Scarf and may not be copied, reproduced, or used without written permission.
Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages that may arise from the use of our website or products.
- Our liability is limited to the maximum extent permitted by law and, in any case, will not exceed the value of the product purchased.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.
Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes shall be resolved under Australian law.
At We Love Scarf, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your details when you visit our website or make a purchase from us.
Information We Collect
When you use our website, we may collect the following types of information:
- Order Information: When you place an order, we collect your name, billing address, shipping address, payment details, email address, and phone number.
- Device Information: We may collect information about the device you use to access our site (such as browser type, IP address, and time zone) and information about how you interact with our site.
How We Use Your Information
We use the information you provide only for order fulfillment and customer support. Specifically, your information is used to:
- Process payments and verify order details
- Arrange shipping and deliver your products
- Provide you with invoices and/or order confirmations
- Communicate with you regarding your order
- Screen orders for potential risk or fraud
- When in line with preferences you share with us, provide you with updates about our products or services
We do not use your information for any other purpose. Your data is never sold, rented, or shared with third parties for marketing outside of We Love Scarf.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small files placed on your device that help us:
- Remember items in your shopping cart
- Understand how you use our site to improve functionality
- Provide a smoother shopping experience
You can choose to disable cookies in your browser settings, but please note that some parts of the site may not function properly without them.
Do Not Track
Please note that we do not alter our site’s data collection and use practices when we receive a Do Not Track signal from your browser.
Data Security
We take appropriate security measures to protect your personal information from loss, misuse, or unauthorized access. All payment information is processed securely through trusted payment gateways, and we do not store sensitive payment details on our servers.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Request deletion of your personal information (where legally applicable)
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled,
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
We Love Scarf